Q1. What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons with steel frame. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
Q2. What is your terms of payment?
A: TT and LC is accepted. T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
Q3. What is your terms of delivery?
A: FOB.CFR.CIF.EXW.
Q4. How about your delivery time?
A: It will take 20 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Q5. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q6. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q7. How do you make our business long-term and good relationship?
A: 1. We keep good quality and competitive price to ensure our customers benefit.
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q8. Can we do our logo or brand on the bike?
A: Yes, acceptance of OEM.
Q9. Whats your MOQ?
A: Different items requires different MOQ. For those we have in stocks, we did not requires MOQ at all. As for other items which needs none-standard parts, we will require MOQ 100 units or 1 cabinet
Q10. When can I get the quotation?
A: Generally we will quote to you within 24hs after getting the inquiry.
Q11. What is quality control?
A1: Raw materials will be tested with instruments before they are put into storage.
A2: Production line manufacturing can reduce the failure rate.
A3: Full inspection instead of random inspection before packing.
Q12: What is the after-sales service or warranty of your product?
A: We provide extra spare parts and 7*24hrs online services. Normally we have 2 years/20000 km warranty for key components like battery, controller. For more details, pls contact our sales man.